Your WooCommerce store already sends order emails, but emails get lost among dozens of messages. A WhatsApp or SMS alert is read within minutes and cuts down "where's my order?" questions. The good news: connecting your store and automating those alerts takes no coding. Here's how, step by step.
In this guide
Why notify by WhatsApp/SMS and not just email
WooCommerce transactional email works, but it competes with a crowded inbox and sometimes lands in spam. SMS and WhatsApp are opened almost every time, within minutes, which matters for time-sensitive alerts: purchase confirmation, dispatch, "your order is on its way." Less customer anxiety, fewer support tickets. (Not sure which channel for what? See WhatsApp vs SMS vs Email.)
Connect WooCommerce in 4 steps
- Install the plugin. From your WordPress dashboard, add the NotifyBulk plugin like any other and activate it.
- Connect your account. Paste your NotifyBulk API key into the plugin settings. From there, contacts and orders sync on their own.
- Turn on automations. Choose which event triggers a message (new order, status change to "shipped", abandoned cart), the channel (WhatsApp or SMS) and the text.
- Test and measure. Place a test order, confirm the message arrives and check NotifyBulk's delivery and reply reports.
Which notifications to automate
| WooCommerce event | Suggested message | Channel |
|---|---|---|
| Order confirmed | "Thanks! We received your order #1234." | WhatsApp / SMS |
| Order shipped | "Your order is on its way. Tracking: …" | SMS / WhatsApp |
| Abandoned cart | "You left something in your cart 🛒. Finish checkout: …" | WhatsApp / SMS |
| News / promo | "New drop available. Check it out 👀" | WhatsApp / Email |
The abandoned-cart reminder usually has the highest return: it recovers sales that were nearly done. We dig into the case in SMS and WhatsApp for e-commerce.
Bonus: live web chat on your store
The same plugin enables a live chat on your site. When a visitor writes, the message reaches your NotifyBulk conversations inbox, alongside WhatsApp, SMS and email. You answer questions before the customer leaves, from a single place, without paying for another chat tool.
Connect your store and automate your alerts
Create your free account, install the plugin and get your WooCommerce notifications running in minutes.
Start free →Frequently asked questions
Do I need to know how to code to connect WooCommerce?
No. The plugin installs from the WordPress dashboard like any other and connects with your API key. No code required.
Does the same plugin work for WordPress and WooCommerce?
Yes. It's a single plugin that covers WordPress and WooCommerce: it syncs contacts and orders, triggers the notifications and also adds a live web chat to your site.
Which notifications can I automate?
Order confirmations, shipping updates, abandoned-cart reminders and news campaigns, by WhatsApp or SMS as you prefer.
Does the web chat also land in the inbox?
Yes. The live chat the plugin enables sends visitors' messages to your NotifyBulk conversations inbox, alongside the other channels.
Keep reading: SMS and WhatsApp for e-commerce · WhatsApp vs SMS vs Email.