A visitor with a question and no one to ask is a sale walking out. A live chat on your site answers that question in the moment — but most chat tools are one more app to pay for and check separately. With NotifyBulk, web chat is built in: you turn it on with the WordPress plugin and the messages reach the same inbox as WhatsApp, SMS and email.
In this guide
Why have live chat on your site
People on your site already showed interest: they got there. If they have a question before buying —a size, a shipping time, a price doubt— and can't resolve it instantly, they leave. Live chat captures that moment: you turn an anonymous visit into a conversation, and often into a sale.
How it works with NotifyBulk
The WordPress plugin (the same one that connects WooCommerce) enables a chat widget on your site. When a visitor writes, their message doesn't get lost in another tool: it appears in your NotifyBulk conversations inbox, ready to answer. For the visitor it's a simple chat in the corner of the page; for you, just another conversation in the place where you already handle everything.
One inbox for everything
Here's the real advantage. Instead of a chat software on one side, WhatsApp on another and SMS on a third, everything lands in the same unified inbox. From there you:
- Reply to each conversation without switching screens.
- Close a conversation once it's resolved; if the customer writes again, it reopens on its own.
- On teams, assign conversations to each agent.
- Keep the full history of the contact, no matter which channel they used.
The result: fewer tools, lower cost and faster support. Still unsure which channel for what? See WhatsApp vs SMS vs Email.
What happens off-hours
You won't always be there to reply right away, and that's fine. With autoresponders you can send an automatic welcome or share your hours when you're closed, so the visitor knows they'll be contacted. The conversation is saved in the inbox and you pick it up when you're back — the lead isn't lost.
Turn it on in 3 steps
- Install the plugin of NotifyBulk in your WordPress and activate it.
- Connect your account with your API key.
- Done: the chat widget appears on your site and conversations start landing in your inbox.
Add live chat to your site today
Create a free account, install the plugin and start talking to your site's visitors in minutes.
Start free →Frequently asked questions
How do I add a live chat to my WordPress site?
You install the NotifyBulk plugin for WordPress and connect it to your account. The chat widget appears on your site and visitors' messages land in your conversations inbox.
Where do I receive the web chat messages?
In the same conversations inbox where you see WhatsApp, SMS and email. You reply from a single place, without jumping between tools.
Do I need a separate chat tool?
No. Web chat is included in the platform and shares the inbox with the other channels, so you don't pay for or manage an extra chat software.
Can I reply outside business hours?
Yes. You can use autoresponders to greet visitors or share your hours when you're closed, and pick the conversation back up when you return. The conversation is saved in the inbox.
Keep reading: autoresponders 24/7 · WooCommerce notifications · SMS and WhatsApp for e-commerce.